Life happens and we have or will experience some type of personal problem, concern, or emotional crisis at some point. Unum’s EAP+Work/Life program gives employees access to counselors and services for help with personal, family, and work issues.


Who Is Covered

  • All employees regardless of their employment status (full-time or part-time)

  • Their spouses or domestic partners

  • Dependent children

  • Parents and parents-in-law

  • And household members


Services Offered

Reach out to a specialist for help with balancing work and life issues. Ask our Work/Life Specialist about:


Access To UNUM

  • Expert support is available 24/7

  • Simply call the phone support line at 1-800-854-1446

  • Online support: www.unum.com/lifebalance

  • In-person: You can get up to three visits available at no additional cost to you with a Licensed Professional Counselor

  • In lieu of face-to-face sessions, UNUM offers HIPPA-compliant video counseling sessions for those in rural communications, with transportation concerns, or those that may prefer the use of technology to receive the service.


What is an Employee Assistance Program (EAP)?

An employee assistance program is an employee benefit program that assists employees with personal problems and/or work-related problems that may affect their job performance, health, mental and emotional well-being.

Who is our new Employee Assistance Program partner?

We are excited to announce that Southwest Key’s new Employee and Family Assistance Program (EAP) will be UNUM as of September 1, 2023.

Am I eligible for the EAP Program?

All employees, regardless of their employment status or years of service, are eligible to access the employee assistance program.